}
Arizona Windshield Repair FAQ's

Arizona Windshield Repair FAQs

What we do

About Us

Where are you located, do you offer auto glass service in my area?

We offer auto glass service to Arizona drivers, and are considering opening locations in Florida soon. We offer both in-shop and mobile service throughout Arizona including the Tucson and Phoenix Metro areas. For more information click here.


Do you offer mobile auto glass service?

Yes, we offer mobile auto glass service if we cover your area. When you request mobile service, a Arizona Windshield Repair technician will come to your home, office or another convenient location.


What are your store hours?

While hours will vary according to location, Arizona Windshield Repair appointments are available from 8:00 a.m. to 5:00 p.m. Monday through Friday and 8:00 a.m. to 12:00 p.m. on Saturdays.


How long have you been in business?

Arizona Windshield Repair began in Mesa, Arizona in 2008. Since that time, we have expanded to cover over 97% of Arizona with auto glass services.


Are your auto glass technicians franchised?

Arizona Windshield Repair is a sister company for Autoglass 2020. All locations are owned by them.


Are your technicians certified?

Yes, our technicians are certified, meaning they have been thoroughly trained on the proper procedures for removing and installing auto glass.


Are you hiring?

Currently we are looking for glass technicians with over 10 years experience. If you meet this criteria give us a call at (800) 674-9208.

Our Services

Do you offer wiper blades?

Yes, we offer quality Safelite advanced memory curve beam blades or Safelite standard flat blades, for an additional cost at the time of service. We install them for free when we repair or replace your glass.


Because most major driving decisions are based on having a clear, unobstructed view, experts recommend replacing your windshield wipers every six months or 6,000 miles. Continuing to drive with worn or damaged blades can damage your windshield, so it's important to ensure you have adequate blades when you have your windshield repaired or replaced.


Can I purchase wipers for a vehicle that doesn’t have glass damage?

Yes, you can purchase Safelite wipers for your vehicle and pick them up at any Safelite AutoGlass location, to order online visit Amazon.


Can you repair or replace my sunroof?

Absolutely, Unlike Safelite, we can replace your sunroof. Find out more here.


Do you offer window tinting services?

We do have window tinting services. Find out more here.

Our Glass

Where do we get our auto glass?

Arizona Windshield Repair buys its glass from the largest and most sophisticated glass manufacturers in the world; companies that work directly with and supply to the vehicle manufacturers. As more complexity and technology is integrated into vehicle glass, this approach allows us to deliver premier quality products and the best experience for our customers.


What is the difference between OEM and OEE auto glass?

Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is made to the same standards, but by a different manufacturer. Our customers can choose OEM or OEE prior to service.


Do you offer a guarantee on your work?

Yes, we offer a warranty on our products and craftsmanship, guaranteed for as long as you own or lease your vehicle.


Does the warranty carry over to other locations?

Our warranty applies at any location in Arizona.


Who should I contact if I have an issue?

We guarantee our auto glass work for as long as you own or lease your vehicle. If you have issues with your service, please contact our Customer Care department at (800) 674-9208.


Who should I contact if I have other inquiries?

Our Customer Care department is standing by to take your call at (800) 674-9208.

Will Your Insurance Cover Windshield Replacement or Repair

Will my insurance cover my broken auto glass?

If you have comprehensive coverage you will only be responsible for your deductible.


Will checking my deductible or inquiring about auto glass claims raise my insurance rates?

Asking your insurance provider about your policy coverage and deductibles is generally not considered a claim. To be certain, please refer to your insurance policy.


Will filing an auto glass claim count towards my insurance policy?

In many cases, insurance companies will not count auto glass damage as a claim on your policy. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific auto glass coverage.


What if I only have liability coverage?

While we do offer deductible assistance up to $250, but  liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy. Arizona Windshield Repair offers multiple payment options including cash, check, Visa, MasterCard, Discover and American Express.


Will all insurance companies waive my deductible if my windshield is repaired rather than replaced?

Many insurance companies cover windshield repair at 100% coverage with no deductible. A Arizona Windshield Repair representative will be happy to help you with your questions regarding insurance coverage. Contact your agent and/or insurance provider or refer to your insurance policy to confirm your specific coverage.


What if my deductible is the same or more than the auto glass service?

We offer deductible assistance up to $250. If you'd like to pay for the work yourself. Arizona Windshield Repair offers multiple payment options including cash, checks, Visa, MasterCard, Discover and American Express.


Do I need to contact my agent or insurance company before I contact Arizona Windshield Repair?

No, we can do that for you. We're experts at verifying coverage, filing the claim and handling all the paperwork. We work with over 150 insurance companies. In many cases, we have coverage information available online. If not, we'll contact your insurance company and submit the claim on your behalf.

Share by: