Phoenixarizonaautoglass Privacy Policy  

Introduction

This Privacy Policy outlines Phoenix Arizona Auto Glass (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at https://www.phoenixarizonaautoglass.com/ (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Grounds for data collection 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.


When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.


We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information we collect?

We collect two types of data and information from Users. 


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).


The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

 

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site
  • Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.

How do we receive information about you?

We receive your Personal Information from various sources:
  • When you voluntarily provide us your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registers (for example, traffic analytics vendors).

What information we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.


We may use the information for the following:

 

  • Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed of our latest updates and services;
  • To serve you advertisements when you use our Site (see more under "Advertisements"); 
  • To market our websites and products (see more under "Marketing"); 
  • Conducting statistical and analytical purposes, intended to improve the Site.

 

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.


In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

 

  • Hosting and operating our Site;
  • Providing you with our services, including providing a personalized display of our Site;
  • Storing and processing such information on our behalf; 
  • Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
  • Providing you with marketing offers and promotional materials related to our Site and services; 
  • Performing research, technical diagnostics or analytics;

 

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

User Rights

You may request to: 

 

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information. 
  5. Object to the processing of personal information by us. 
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.


However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 


If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

autoglass2020az@gmail.com.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. [ explain about your security practices, such as: we employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy] . Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 


[Add information regarding opt-out options from personalized advertisements, such as:] You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/ .

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.  

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [add applicable email address] .

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

Frequently Asked Arizona Auto Glass Questions


I would like to get a quote to fix my auto glass. How do I get started?

Great! We would be happy to give you a free quote for your vehicle. To get a free quote, call us at (800) 674-9208.


What are your business hours?


We are open 7 days a week for your convenience. Our hours are:

Saturday

  • 8AM–6PM

Sunday

  • 8AM–6PM

Monday

  • 8AM–6:30PM

Tuesday

  • 8AM–6:30PM

Wednesday

  • 8AM–6:30PM

Thursday

  • 8AM–6:30PM

Friday

  • 8AM–6PM


We're open 362 days a year. We're closed on Christmas, Thanksgiving and Easter Sunday.


How can I contact you?

To contact us, give us a call at (800) 674-9208 or fill out the form form on our Contact page.


What are your service areas?

Our primary service area is anywhere in Greater Phoenix, AZ. Our mobile technicians can meet customers at most locations within 100 miles of Phoenix.

Common cities we visit include:


For a full list visit https://www.phoenixarizonaautoglass.com/contact-us/


Service Questions


What types of auto glass damage do you fix?

We can replace, or in some cases repair, damaged glass on any part of your vehicle, including:

  • Front windshield
  • Mirrors
  • Door glass
  • Rear windshield
  • Any other external glass


What kind of vehicles do you work on?

In general, we can service any mainstream production vehicle made from 1981 - today. This includes vehicles made for the general public, plus vehicles made for light commercial use (police cars, work trucks, etc.).

We stock inventory for the common vehicles we service, and we can generally order any glass we don't stock and have it ready for install within several business days.


We can also often special order glass for common older vehicles (muscle cars, etc.) If you have an older vehicle or non-standard vehicle, call us at (800) 674-9208 and we'll let you know if we can get parts for it.


What kind of service do I need?

Small chips on your windshield can often be repaired, but larger chips, multiple chips and cracks generally require new glass. Non-windshield glass like door glass is also generally not repairable. When you contact us, your customer service representative can let you know what the options are to fix your specific glass damage.


Are your technicians insured?

Yes, all technicians are fully insured.


How much experience will my technician have? I want to make sure they do a good job on my glass.

Our technicians have 3+ years of experience. We want to make sure any work our technicians perform is done to a high quality, professional standard.


Insurance Questions


Can I get new auto glass for free? That seems too good to be true.

Yes! Most of our customers are able to get a brand new windshield for absolutely FREE! We are able to offer this because we get paid by your auto insurance company. Many Arizona drivers have glass coverage on their auto insurance. More than 80% of our customers get the cost of their glass service covered through insurance.


Do you offer cash back or any other specials for customers with insurance coverage?

Yes! Insurance windshield replacement customers can choose either one of our two current offers: up to $150 cash back, or our Total Car Care Package.

Plus, we are currently also offering free lifetime chip repairs with any new windshield through insurance for customers in Maricopa County.


Do you accept my car insurance?

Yes! We accept all auto insurance and we can bill your insurance provider directly if your policy has glass coverage.


Will my insurance go up if I use it to pay for my auto glass?

No, unless you make too many claims a year typically more than 5 on one vehicle, but it varies based on insurance carriers.


Arizona law prevents insurers from raising rates for no-fault glass claims.

If you have additional specific questions about glass insurance, call us today at (800) 674-9208 and we will be happy to help you with more specific information for your vehicle, glass damage and insurance coverage.


Out of Pocket (No Insurance) Questions


Can I pay out-of-pocket to get my auto glass fixed?

Yes! We are happy to accept out-of-pocket payment, and we make sure that we always have some of Arizona's lowest prices for out-of-pocket customers. If you have received an out-of-pocket quote from another company to fix your glass, call us today at (800) 674-9208 and we can most likely beat it!


What payment methods do you accept for out-of-pocket customers?

We currently accept all standard payment methods, including all major credit cards, cash and checks.

Installation Questions


Can you come to my vehicle?

Yes! We can come right to your vehicle to fix your glass.


Is there any cost for mobile auto glass repair services?

No! Mobile service is included for FREE with every job we perform.


Do you offer same day service? I'd like to get my auto glass fixed as quickly as possible.

Yes! We offer same day service in many cases. Same day availability depends on which mobile technicians are in your area, plus your vehicle's make and model, and what kind of glass damage your vehicle has. If you're interested in same day service, call us right away at (800) 674-9208. We'll get your service details and location and tell you if we can come fix your glass today.


Warranty Questions


Do you offer a warranty?

Yes, every service we perform is backed by a 100% satisfaction guaranteed lifetime warranty.


How long is your warranty good for?

Our warranty is good for the life of your vehicle. As long as the original warranty document you receive at the time of service is kept with the vehicle, we will honor the warranty.


What is covered under your warranty?

Our warranty covers any potential material or labor problems from our glass service, including any issues with the parts themselves and any installation issues.

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